Issue Teams & SLA Analytics

Teams & SLA

Route issues to pipeline, IT, or client teams. SLA timers highlight breaches on the board.

Analytics

Reports show volume, resolution time, and category trends for leads.

Overview

Assign teams, track SLA, and read issue analytics.

Steps

1. Create an issue with show/shot link and repro steps.
2. Assign severity and owner; link blocking tasks.
3. Move through triaged → in progress → testing → done.
4. Close with a note so the next person has context.

Gotchas

• Your role may not see every link - module config and license entitlements apply.
• See How Metrics Are Derived if a dashboard number looks wrong.

Cross-links

• Issue Tracker Guide - see Help Center
• Link Issues to Shots & Tasks - see Help Center