FAQ

Wrong hours?

Check attendance + task timers; raise HR Helpdesk ticket.

Can't see a module?

Configurator or license may have it off - ask admin.

Where is help?

Here, Ctrl+K search, or HR Helpdesk.

Overview

Quick answers to common questions.

Steps

1. Note the exact error, URL, and time (studio timezone).
2. Check module gate / 403 - feature may be disabled for your role.
3. Retry after cache refresh; capture logs if it persists.
4. Escalate to pipeline with repro steps and screenshot.

Gotchas

• Your role may not see every link - module config and license entitlements apply.
• See How Metrics Are Derived if a dashboard number looks wrong.

Cross-links

• Getting Started - see Help Center
• Troubleshooting: Errors & 403s - see Help Center